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Supplier must reach out to the SAP Ariba® administrator at their company and request their e-mail address be added in the Company Settings of their SAP Ariba® account to receive sourcing event notices.
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Click the link on SAP Ariba® Sourcing for Suppliers.
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Click the link for SAP Ariba® Supplier Collaboration Training.
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You are receiving this error because the username you are attempting to use is already connected to an existing user in Grace’s Sourcing site, and a duplicate user has been created and invited to this sourcing event. To resolve this issue:
- Provide Grace with your ANID number and the username you'd like to use and let them confirm if the ANID provided is matching the ANID of your profile from Grace’s side. Suppliers can access the events from only one ANID. If the ANID is not matched, then you must log in from the ANID that is connected to your profile from their (Grace’s) side.
- Or create an alternate username from the same ANID that is connected to your profile from Grace’s side by clicking Sign Up through the event invitation. Your new username will need to be different than any existing username currently in the Ariba system, and it will maintain the same ANID.
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If you are a sub-user, contact your account administrator to begin collaborating with Grace through Ariba Sourcing and Ariba Contracts. In the upper-right corner of the application, click button with your initials > Contact Administrator to view your admin's information.
If you are the administrator of the account, ensure your administrator role has the permission Access Proposals and Contracts:
1. In the upper-right corner of the application, click your initials > Settings and select Company Settings.
2. Click Users.
3. Click on the Administrator role. The administrator has all permissions and cannot be edited.
4. Confirm with Grace if your e-mail address/Contact is invited to the event or is approved.
5. If you do not see the Access Proposals and Contracts permission, contact SAP Ariba® Customer Support.
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There are two potential reasons for this error to display: 1) Grace has not approved your user account or organization; or 2) Your username has been edited, which can break the connection with Grace.
To resolve this issue:
1. Check with Grace to verify the approval of your user account/organization.
2. Ensure your username matches the username originally set up in Grace’s site if you changed the username and Grace confirms your approval.
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You do not have to use the username you may have been provided in the event invitation you received. When your contact was created in the supplier database, a User ID field was required to complete which was meant to act as a placeholder ID until you successfully accept the invitation with your own username. The placeholder User ID entered is the username displayed in the e-mail invitation.
If you click the link in the e-mail to access the event, you should be given an option to Sign Up for a new user account or Login with an existing user. Choose whichever of these options applies to you, and you will then be able to control what username is connected to Grace’s event.
Grace can send you the username by using the “Send username” only If you managed to connect your Ariba account to the event previously. You should receive an official e-mail from Ariba with the user details afterwards.
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The invitation link you are clicking may have expired. If you have already connected your account to the customer that invited you, please use the following link to log in to your account http://supplier.ariba.com.
Or your organization profile from Grace’s side is connected to the ANID and the Ariba User ID you are trying to log in from is not the same Ariba user ID that is associated with the event. Ask the project owner of the event to use the “send username” for the invited contact. Provide Grace with your ANID number to confirm if the ANID from their side is the same as the ANID of your account. Suppliers can access the events from only one ANID.
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The invitation link that you clicked to access the event is likely expired. Invitation links are designed for one time use only and they will expire after they have been used successfully.
If you have successfully accessed the event before, you can use the following link to sign into your Ariba Sourcing dashboard: http://supplier.ariba.com. It's recommended that you bookmark this site in your browser for future use.
If you have not accessed the event and are receiving this error, the link you are clicking is broken and was likely never working as it should. In this case, you will need to contact the Project Owner to request a new invitation e-mail.